Cancellations & Exchanges Policy

• 24-Hour Window: We accept order cancellations within the first 24 hours of your purchase.
• How to Cancel: Please fill out a Contact Form from our website's main menu or email our support team immediately at pixdrive@hotmail.com with your order number.
• After 24 Hours: Once this timeframe has passed, your order moves into our fulfillment stage and can no longer be canceled.

• Exchange Only: To keep our operations sustainable, we do not accept returns for refunds. However, we are happy to offer exchanges.
• 14-Day Eligible Period: You may exchange an item for an alternative option up to 14 days after receiving your merchandise (This timeframe includes weekends and holidays).
• Condition: To be eligible for an exchange, merchandise must be unopened, unused, and in their original, undamaged factory packaging with all parts and instructions included.
• If your item(s) arrived damaged in transit, we are here to make it right. Please inspect your order immediately upon delivery and report any transit damage to our store within 48 hours of receipt. To process your replacement, the item must remain in its original box, and we kindly ask that you provide clear photos of the damaged packaging and product along with your receipt or order number.